Frequently Asked Questions
Everything you need to know about your Servette Home experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home decor items?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure the product is securely packed to prevent breakage during the return transit.
How do I care for my Servette Home ceramic products?
While most of our ceramic and kitchenware items are dishwasher safe, we recommend hand washing with mild soap to preserve the vibrant colors and detailed finishes of your pieces.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to serve more international customers soon.
What should I do if my order arrives damaged?
Since our products are often fragile, we take great care in packaging. If an item arrives broken, please email our support team with a photo of the damage within 48 hours of delivery for a replacement or refund.
Are your kitchen products food-safe?
Yes, all Servette Home kitchenware, including our canisters and salt and pepper shakers, are made from high-quality, lead-free materials and are 100% food-safe.